At Royal Glow, we strive to ensure your complete satisfaction with every purchase. If you receive the wrong product or a damaged item, we’re here to help.

Eligibility for Returns:

• You may return items within 7 days of receiving your order if you have received the wrong product or if the item arrived damaged.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return:

1. Contact our customer service team at lalzadaltd@gmail.com or WhatsApp] within 7 days of receiving your order to report the issue.
2. Provide your order number and details of the incorrect or damaged product.
3. Our customer service team will guide you through the return process and provide instructions on returning the item.

Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping charges are non-refundable.

Exchanges:

If you received a damaged item and need to exchange it for the same item, please contact us within 7 days of receiving your order.

Need help?

If you have any questions or concerns about our return policy, please don’t hesitate to contact us at our WhatsApp & email. Our customer service team is here to assist you.